Last Updated: 28-7-2023
At Texas Made CBD Magazine, we are committed to maintaining the highest standards of journalism and providing accurate, fair, and ethical content to our readers. We value feedback from our audience and take any complaints or concerns regarding our editorial content seriously. This Editorial Complaints Policy outlines our process for addressing and resolving complaints related to our published content.
Submitting a Complaint:
If you have a complaint about any of our editorial content, please follow these guidelines:
- Provide Details: Clearly state the nature of your complaint, including the specific article or content in question. Provide as much detail as possible, including the date of publication, the author’s name (if available), and the specific aspect of the content that you find objectionable.
- Contact Information: Include your name and contact information, including a valid email address and/or phone number. This will allow us to reach out to you for further clarification, if necessary.
- Supporting Evidence: If applicable, provide any supporting evidence, such as relevant links, screenshots, or references to help us better understand your complaint.
Submitting a Complaint:
Please submit your complaint by emailing us at [email protected] with the subject line “Editorial Complaint.” We kindly request that you use this specific subject line to ensure prompt attention to your complaint.
Review and Investigation Process:
Once we receive your complaint, we will acknowledge its receipt within [specified time frame, e.g., 48 hours]. We will then initiate a thorough review and investigation process, which may include:
- Evaluation of the Complaint: Our editorial team will carefully review the complaint, taking into consideration the specifics provided, the relevant content, and our editorial policies.
- Contacting Involved Parties: If necessary, we may reach out to the author or individuals involved in the creation or publication of the content to gather additional information or clarification.
- Examination of Evidence: We will carefully evaluate any supporting evidence provided and assess its relevance and authenticity.
- Fair and Impartial Review: Our review process is conducted in an unbiased and impartial manner, with the goal of ensuring fairness, accuracy, and adherence to our editorial standards.
- Resolution and Response: After completing the review, we will provide a written response to the complainant within a reasonable time frame. Our response will outline the outcome of the investigation and any actions taken or proposed as a result of the complaint.
- Corrections or Clarifications: If we find that an error or inaccuracy has occurred, we will take appropriate measures to correct or clarify the content in question, as needed and in accordance with our editorial policies.
Confidentiality and Privacy:
We will handle all complaints and related correspondence in a confidential manner, respecting the privacy of the complainant and any individuals involved. Personal information provided during the complaint process will only be used for the purposes of investigating and responding to the complaint.
If you are not satisfied with the outcome of your complaint, you have the option to escalate it to a higher level within our organization. Please contact our editorial team at [email protected] to request further escalation.
We value your feedback and are committed to addressing any concerns regarding our editorial content promptly and fairly. We appreciate your support in helping us maintain the integrity and quality of our publication.
The Texas Made CBD Magazine Team